At The Wellness Guy, we want you to be completely satisfied with your purchase. If you’re not happy with your whey protein order, please review our return policy below:
2. We will provide return instructions and, if applicable, a return shipping label.
3. Ship the product back to us, and once received, we’ll process your refund.
By booking any consultation, coaching programme, testing service or protocol with The Wellness Guy, you confirm that you have read and accepted these Terms & Conditions. Acceptance may be provided verbally, electronically, in writing or by proceeding with payment.
Personalised Services
Many of our services involve the preparation of personalised coaching plans, nutrition protocols, health recommendations and supporting documentation. Work on your programme may begin immediately following your booking and payment.
Cancellation & Refunds
For programmes with a 14-day cancellation period, any request to cancel must be made within 14 days of purchase.
For programmes with a 21-day cancellation period, any request to cancel must be made within 21 days of purchase.
Where work has already commenced on your personalised programme, including consultation time, preparation of protocols, research, personalised plans or recommendations, any refund will take into account the work already completed.
If you choose not to continue with your programme after work has commenced, this does not automatically entitle you to a full refund.
Any goodwill refund remains entirely at the discretion of The Wellness Guy and does not constitute an admission of liability.
Nothing in these Terms & Conditions affects your statutory rights under UK consumer law.
Personalised Treatment Order
Every client receives an individualised programme. The order in which recommendations, coaching or protocols are delivered is determined by our professional assessment of your individual circumstances and may differ between clients. Any list of services provided on our website, marketing material or agreements does not indicate the order in which they will be delivered.
Communication
We aim to provide excellent customer support and may, at our discretion, respond to clients outside normal business hours. Such communication is provided as a courtesy and should not be regarded as an ongoing entitlement.
Complaints
If you are dissatisfied with any aspect of our service, please notify us as soon as possible so that we have the opportunity to investigate and resolve your concerns promptly.
Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
By proceeding with your booking and payment, you confirm that you have read and agree to The Wellness Guy’s Terms & Conditions, available on our website.”
Booking and payment, you confirm that you have read and agree to The Wellness Guy’s Terms & Conditions, available on our website.”
